Handy Jack Policies & Service Terms

Pricing Policy

• All pricing is based on load size, labor, and disposal fees.
• Final price is confirmed on‑site before loading begins.
• Heavier materials (construction debris, dirt, concrete, etc.) may incur weight‑based pricing.
• We do not charge hidden fees — everything is disclosed upfront.

Deposits

• Large jobs, long‑distance runs, or peak‑day bookings may require a deposit.
• Deposits are applied directly to your final invoice.
• Deposits are non‑refundable if the customer cancels within 24 hours of the appointment.

Pay a deposit securely here:
Pay Deposit Online »

Cancellation Policy

• Cancellations made more than 24 hours before the appointment incur no fee.
• Cancellations within 24 hours may result in a cancellation charge.
• No‑shows may be charged a minimum service fee.

Access Requirements

• Customer must provide safe access to the junk or cleanout area.
• Driveways, gates, stairways, and hallways must be accessible.
• If access is blocked or unsafe, we may reschedule or adjust pricing.

What We Can Take

• Furniture, appliances, mattresses, and household junk
• Yard waste, branches, brush, and outdoor debris
• Construction debris and renovation waste
• Garage, shed, and storage unit contents
• Scrap metal and non‑hazardous materials

What We Cannot Take

• Paint, chemicals, oils, fuels, or hazardous waste
• Biohazards or medical waste
• Asbestos or materials containing asbestos
• Pressurized tanks unless fully empty and vented

Payment Policy

• Payment is due at job completion unless otherwise agreed.
• We accept card, cash, and digital payments.
• Invoices are provided upon request.

Safety Policy

• We reserve the right to refuse unsafe jobs or hazardous environments.
• Customers must keep pets and children clear of the work area.
• We follow safe lifting and loading practices at all times.